Refund & Returns Policy for FCBrands.pk

At FCBrands.pk, we strive to ensure customer satisfaction. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

📦 Returns (For Physical Products)

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging
  • The return request must be made within 7 days of receiving the product
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for return.

❌ Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (not caused by us)
  • Customized or personalized items
  • Sale or discounted items (unless defective)

🔁 Exchanges

We only replace items if they are:

  • Defective
  • Damaged during delivery
  • Incorrect item received

To request an exchange, please contact us within 7 days of delivery.

💰 Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be processed within 5–10 business days
  • Refunds will be issued via the original payment method (if applicable)

🚚 Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable

💻 Digital Products & Services

For digital products or services:

  • Payments are generally non-refundable once the service has been delivered
  • If a service has not yet been started, a refund may be considered upon request
  • Partial refunds may be issued depending on the work completed

⚠️ Order Cancellation

  • Orders can be canceled within 24 hours of placing them
  • Once processing or shipping has started, cancellation may not be possible

📩 Contact Us

For returns, refunds, or support, contact us at:

📧 Email: [email protected]

FCBrands.pk — The Future of Pakistani Brands Starts Here.